Con Edison has announced it has ceased service shutoffs over non-payment, waived new late-payment charges, and suspended fees for customers who fail to grant access to their properties during the coronavirus pandemic.
The electric utility giant has also stopped all meter reading and smart meter installation to protect customers and employees.
“Nothing is more important than health and safety,” said Con Edison president Tim Cawley. “We want to protect everyone while providing the safe, reliable service our customers need. While many of our work activities have been put on hold, we are focusing on system infrastructure work that ensures safety and reliability.”
The utility company’s crews continue to work around the clock to keep New York City’s power grid running and respond to any emergency that may arise.
Con Ed workers have been directed to only enter a customer’s home for emergencies, safety-related inspections, and customer-requested service connections and enhancements.
All Con Ed workers carry proper identification, and upon approaching a home or apartment they will ask if anyone there is sick and discuss how they will carry out their tasks safely. The employees have been instructed to follow the guidelines set by the state and local government and federal Centers for Disease Control and Prevention.
The utility company has also temporarily closed its walk-in centers across the city and Westchester County. But customers can pay their bill online at coned.com or by phone at 888-925-5016.
Anyone who has an appointment for Con Edison service but is in quarantine should notify the company in advance by calling 800-75-CONED.